Terms of Service

1. Acceptance of terms

By using Owlova you agree to these Terms of Service. If you do not agree, do not use Owlova.

2. Who may use Owlova — minimum age

You must be at least 16 years old to create an account and use Owlova. The service is not intended for, and may not be used by, anyone under 16.

3. Description of service

Owlova is a medication-reminder and adherence-tracking tool. Caregiver features are planned for a later release.

4. Medical Disclaimer & No-Reliance

5. Account & security

You are responsible for your account, your credentials, and the accuracy of the medication data you enter.

6. Subscriptions, billing, trials & cancellation

Free tier. Owlova is free to use with one (1) medication in solo mode, including reminders and same-day “Taken” tracking. No payment is required to use the free tier.

Premium. Owlova Premium unlocks unlimited medications, full adherence history and reports. Your basic statutory data export is always free and is not a Premium feature. Premium includes a 14-day free trial; if you do not cancel before the trial ends, your payment method is charged and the subscription renews until cancelled. Monthly and annual plans are both available; the current price for each is shown before you complete a purchase.

Where you buy. Premium is available in the Owlova app: on iOS via Apple’s In-App Purchase (billed by Apple to your Apple ID), and on Android via Google Play’s billing system (billed by Google to your Google Play account). Owlova does not process payments directly or offer a way to buy through the website. Prices shown in the app include any tax the app store adds, per that store’s own rules.

Auto-renewal. Your subscription renews automatically each period until you cancel. The relevant app store will send a reminder before your free trial ends.

Cancellation. An App Store purchase is managed and cancelled in your iPhone/iPad’s Settings → [your name] → Subscriptions; a Google Play purchase is managed and cancelled in the Google Play app → Payments & subscriptions. Cancellation takes effect at the end of the current billing period; you keep Premium until then, after which your account returns to the free tier. Your data is preserved — your medications and history are not deleted on downgrade; medications beyond the free limit and premium-only history simply become read-only until you upgrade again.

Failed payment. App Store / Google Play purchases are billed and retried directly by Apple/Google under their own billing-retry policies; we reflect whatever status they report to us.

Refunds. For an App Store purchase, refunds are handled only by Apple — request one at reportaproblem.apple.com. For a Google Play purchase, contact us and we can request a refund/cancellation through Google Play on your behalf where eligible.

Restoring a purchase. Because your Premium status is tied to your signed-in Owlova account, reinstalling the app or signing in on a new device automatically restores it — no receipt needed. A "Restore Purchases" option is also available if a purchase doesn’t show up right away.

Deleting your account with an active subscription. You can delete your Owlova account at any time from Settings. Deleting your Owlova account does not cancel an App Store or Google Play subscription — you must separately cancel it in your device Settings or the Google Play app, or you will continue to be billed with no Owlova account to use.

7. Acceptable use

You agree not to:

• use Owlova for any unlawful purpose;
• reverse-engineer, scrape, or disrupt the service;
• rely on Owlova as the sole safeguard for critical medication.

8. Intellectual property

Owlova owns the app and its content; you own the data you enter, and you grant us a limited license to process it solely to provide the service.

9. Third-party services

Owlova relies on third-party services (including Stripe and the app stores); their terms also apply to your use of those services.

10. Disclaimer of warranties

The service is provided “AS IS.” We do not warrant that reminders will be timely or delivered — notifications depend on your operating system, network, device settings, Do-Not-Disturb, battery optimization, and push-provider availability.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OWLOVA AND SHPATIK STUDIO S.R.L. ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY HEALTH OUTCOME, INJURY, MISSED DOSE, OR DELAYED OR FAILED REMINDER, ARISING FROM YOUR USE OF — OR INABILITY TO USE — OWLOVA. OWLOVA IS A CONVENIENCE TOOL, NOT A MEDICAL DEVICE, AND REMINDERS MAY BE DELAYED, MISSED, OR FAIL FOR REASONS OUTSIDE OUR CONTROL (DEVICE SETTINGS, NETWORK, OPERATING-SYSTEM BEHAVIOR, PUSH-PROVIDER OUTAGES). OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US $50. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW (E.G. DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE NON-WAIVABLE).

12. Indemnification

You agree to indemnify and hold Owlova harmless from claims arising out of your misuse of the service or your violation of these Terms.

13. Termination

You may terminate by deleting your account; we may suspend or terminate for breach. On termination, your data is handled as described in the Privacy Policy.

14. Changes to the service & terms

We may modify the service and these Terms; material changes re-prompt acceptance in the app.

15. Governing law & dispute resolution

These Terms are governed by the laws of the Republic of Moldova. Any dispute is subject to the venue/arbitration provisions to be finalized by counsel before launch.

16. Contact

Questions about these Terms? Email support@owlova.com.

17. Effective date / version

Version 2026-08-27 · effective 2026-08-27.